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Operational Call Centre

Business to buy wanted in information technology

Operational call centre company to buy

  • Size: mid-sized business
  • Location: Europe
  • Reason for acquisition:  The management of an international BPO company wants to expand the business in Europe.
  • #CFIE LAI014

Overview of the Operational Call Centre Wanted in Europe

An international BPO company which owns several call centres with clients in North America, the U.K. and Australia wants to expand its presence in Europe and is considering to buy an operational call centre in Europe.

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Profile (strategy) of the Operational Call Centre Wanted in Europe

An international BPO company is looking to expand its operations in Europe. The company, which owns various call centre sites across America and Asia, provides multi-channel contact centre solutions to an international client base mainly located in North America, the UK and Australia. The company offers both inbound and outbound services and has a consolidated relationship with premier clients across different industries such as telecommunications, IT, leisure and financial services.
The management wants to expand the business in Europe and is considering to buy a company in a similar sector. The target company should also have a per hour pricing model. As a consequence, the management will not consider companies with a different pricing model (such as per unit). The management is flexible both in terms of product offering and geographical exposure.



Activities and products for the Operational Call Centre Wanted in Europe

The management is looking for a mid-sized company which operates in the BPO sector which could strengthen the company’s expertise. The company provides both inbound and outbound services, and offer a complete range of solutions:

  • Sales support
  • Technical support
  • Customer care support
  • Back office activity
The activity is carried out through a multi-channel platform:
  • Voice
  • Chat
  • Email
  • SMS text
  • Social media
The target company should operate in a similar sector and offers either a complete range of solutions or be focused only on certain types of activity, such as inbound or outbound. Similarly, the target company may either operate across Europe (and beyond) or be focused only on specific countries.



Highlights for the Operational Call Centre Wanted in Europe

The target company:

  • Should have a per hour pricing model.
  • May offer inbound and/or outbound activity.
  • May operate across several industries or be focused on a limited number of sectors.
  • May operate across Europe or be focused on certain countries.

Information about the Operational Call Centre Wanted in Europe

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