An international BPO company which owns several call centres with clients in North America, the U.K. and Australia wants to expand its presence in Europe and is considering to buy an operational call centre in Europe.
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An international BPO company is looking to expand its operations in Europe. The company, which owns various call centre sites across America and Asia, provides multi-channel contact centre solutions to an international client base mainly located in North America, the UK and Australia. The company offers both inbound and outbound services and has a consolidated relationship with premier clients across different industries such as telecommunications, IT, leisure and financial services.
The management wants to expand the business in Europe and is considering to buy a company in a similar sector. The target company should also have a per hour pricing model. As a consequence, the management will not consider companies with a different pricing model (such as per unit). The management is flexible both in terms of product offering and geographical exposure.
The management is looking for a mid-sized company which operates in the BPO sector which could strengthen the company’s expertise. The company provides both inbound and outbound services, and offer a complete range of solutions:
The target company:
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