Buy BPO company in Eastern Europe

• Revenue: 2-20M EUR
• Employees: 50-250
• Location of the target: Eastern Europe
• Reason for acquisition: The company is a global player in BPO business sector and has a strategy for growing its operations in Eastern Europe via acquisitions
• #CFIE ITB245

The buyer is a BPO company operating globally and as a strategy of development the management has planned to acquire a similar company in Eastern and Central Europe. The group has already made various acquisitions and has 9 locations in different parts of the world, the headquarters being in US and India. The company’s global revenue has reached more than 40MN Euro, is highly profitable and has allocated large funds for investment in order to pursue the group’s plan of development. The target company should activate in BPO/Call Center sector, should be profitable, with a revenue larger than 2M Euro and with an workforce between 50-250 people. The strategic advantage the buyer would bring to the target would be Nearshore, Onshore and Offshore presence.

The company has more than 15 years of experience in the field of BPO activities serving many clients across all industries. It is a North American Corporation that has global reach and which delivers world-class services such as call center, outsourcing and customer care from its global centers that are found in USA, Canada, Europe, Philippines and India. Its more than 1000 employees ensure 24/7 call center and value-added BPO services provided in many languages, so that the services can be delivered to many clients from various markets of the world. The company is equipped with capabilities to provide also project management and reporting services, activities that are backed by business continuity and disaster recovery management. As a guaranty of its high-quality services, the company gained important certifications such as ISO 9001: 2008 for quality management systems and ISO 27001: 2005 for information security.

The company offers global outsourcing solutions and services with large applicability in many verticals, the expertise in infrastructure and applications help the clients to move their businesses forward through a mix of manpower, technology, research and analytics. Whether the companies need voice solutions that have in center the interaction with the client by phone or whether the companies are looking for non-voice solutions in which the interaction is held by e-mail, the enterprise uses various application domains and advanced technologies that ensure the best results. To provide high-quality services, the company combines multiple factors such as a solid infrastructure, an advanced technology and a talented workforce. Depending the industry it serves, the company provides specific services in order to respond to particularity of that sector. For example, for Financial Services clients, the company delivers services such as Banking Operations Outsourcing that includes check processing, adjustments and record retrievals, new account setup and maintenance, credit card operations, SAR and fraud operations, etc. Working with this company, the client discovers important advantages such as scalable and customized solutions as well as fluent, efficient and unsurprising functioning operations.

The buyer is looking to acquire a company that operates in the same activity and has similar services such as:

Voice:

• Customer Service
• Tele-Sales
• Order Taking
• Lead Generation
• Multiple Levels Technical Support
• Call Quality Audit Program
• Market Research & Surveys
• Collection Services

Non-Voice:

• Order Processing
• Billing
• Transcription
• Email / Chat based Customer Service & Technical Support

• The buyer is a global BPO company servicing multiple industries
• The solutions are customized for each industry
• The buyer is looking to acquire another company with similar activities and products
• Target companies should be profitable and eager to grow