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Contact Center Solutions software company in Europe for sale
Contact Center Solutions software company for sale
- Size: small
- Revenue: > 8M EUR
- EBITDA: > 2.5M EUR
- Valuations demands: > 15M EUR
- Employees: > 50
- Location of the Contact Center Solutions software company: Europe
- Reason for sale: The owners want to grow the company in Europe, therefore are looking to talk to interested investors
- #CFIE ITS420
Overview of the Contact Center Solutions software company in Europe for sale
This is an interesting company that provides contact center solutions. The owners want to grow the business in Europe, therefore are looking to discuss with potential buyers about possible opportunities of M&A deals. The company for sale is a recognized player in the customer engagement sector providing technology solutions that enable organizations throughout the world to take customer experience to the next level. The software applications products developed by the team enhance the contact center platforms and are distributed worldwide by important vendors. The omni-channel solutions provided offer an improved efficiency to contact center operations. The company’s revenue obtained is continuously growing and has a high EBITDA rate, which could be very attractive for many buyers. A potential buyer could be a larger Call Centre/BPO company that has a broader customer base.
Profile (strategy) of the Contact Center Solutions software company in Europe for sale
The company for sale has more than 30 years of presence on the market. It is active in providing contact center solutions that optimize processes and improve workforce management. The company develops software solutions for vertical markets, builds custom designed software that enhances customer experience, enables digital transformation and provides specific unified communications and collaboration tools. The team is formed of more than 50 highly skilled competent engineers, project managers, sales and business consultants, software developers, implementation personnel and service desk officers. The enterprise has a strong balance-sheet, in recent years the international sales have grown with more than 60% and today favourable conditions for digital transformation create the proper environment for further international expansion.
Customer experience is one of the most important aspects of a business because it describes the competitive advantage and ensures the long life of the enterprise. The company for sale delivers contact center platform solutions that allow organizations to provide high-quality customer engagement. These solutions also provide the necessary tools to organize the contact center efficiently. The infrastructure is provided by Aspect Software and Cisco, two names that are well-established in contact center infrastructure field because they deliver the technology specifically designed to optimize operational processes of contact centers. The team customizes each platform according to the customer's unique requirements. The company's solutions establish interconnection between the contact center and the CRM system applications. They also enhance the contact center with external interaction channels like web chat, video call, social media, web collaboration and web call-back. To optimize business processes such as telesales and collections the company provides products for campaign management and uses tools such as sophisticated list manipulation and campaign strategy builder.
Activities and services of the Contact Center Solutions software company in Europe for sale
The company provides the following solutions for customer communication and contact center optimization:
- Contact Center Infrastructure & Platform
- Web Engagement
- Customer Self-Service
- CRM System Integration
- Workforce Optimization
- Business Intelligence Reporting
- Recording & Agent Quality Management
- Campaign List Management
It also delivers services such as professional & managed services, support and maintenance.
Highlights of the Contact Center Solutions software company in Europe for sale
- The company for sale delivers contact center solutions
- These solutions enhance customer experience, enable digital transformation and provide specific unified communications and collaboration tools
- The company has a long presence on the market and has established high rates of growth
- The owners are looking to talk with potential investors that are interested to grow the business in Europe
Information about this Contact Center Solutions software company in Europe
Please do get in touch if you are interested in finding more about this Contact Center Solutions software company in Europe for sale. If this Contact Center Solutions software company for sale in Europe does not fit your requirements feel free to ask for other ITS companies for sale
. If you are interested in buyers of IT and software companies, please visit the section ITS companies wanted
Note: CFIE only works with formal companies. We do get a lot of requests and it is difficult to follow up on all inquiries from visitors to our website. For each company, we assess the likelihood of a future transaction. We only get back to you if we see a realistic opportunity to do a future acquisition or business sale. In order to increase your chances of receiving a reply as an individual, please explain as much as possible about your personal background, strategy and fit with the target. There is also a possibility that your details will be kept on file and we will get back to you once there is an opportunity to do a transaction. CFIE can’t guarantee you will receive an answer to your request.