Reason for acquisition: The company is active in cloud communication services. It has a strategy for growing its operations in Europe via acquisitions, therefore the management is open to speaking to interested sellers
Overview of the Buyer for Contact center software company in Europe
The buyer is a leading cloud communication services provider with an innovative contact center platform that improves an organization dialogue management. The solutions offer a high-class customer experience for contact center related activities and minimize IT costs. Thanks to this solution companies are able to reduce significantly the unnecessary customer dialogues and increase their contact center productivity. The buyer company is supported by an investment group that wants to grow its portfolio of companies. The investor helps high growth potential companies to reach market leadership and to create sustainable value. The focus is on middle market companies with activities in sectors such as technology, healthcare, consumer, business services, manufacturing and specialty finance. The investment amount ranges between 5-70M Euro per transaction and the deals are based on debt and structured/minority equity investments. The firm has a long-term perspective and needs management partners that are strong, ambition and able to drive profitable businesses with proprietary products and services. The group is always looking to expand its product and service portfolio by doing add-on acquisitions for the existing companies. In the present, there are plans to acquire a company active in providing contact center software solutions.
Profile (strategy) of the Buyer for Contact center software company in Europe
The company is an independent software vendor always interested to improve and develop the solutions provided, therefore it is looking to strengthen its offering with new and complementary products. The buyer is an established player in the sector of enterprise communications. Its vision is to enable all companies to function as a contact center for more efficiency in their communications with third parties. The team develops smart software applications that allow organizations to manage the dialogue and relationship with customers and collaborators. The unified contact center solution is designed and programmed to enable the right person to be reached by the right information at the proper time regardless the location. The secure cloud infrastructure is based on Microsoft Teams and allows the client enterprise to keep the core of its workforce systems.
Call center agents are able to manage the entire interaction with the customer and are empowered to choose the particular capabilities needed for providing the desired customer experience. The solution is reliable, secure and offers the user the necessary flexibility to integrate existing back-office systems and the newest technologies. The cloud version of the dialogue solution is fully integrated with Office365 while the on-premises version is integrated with Skype for Business. Both versions allow call centers to contact customers using all types of communications channels and any device. AI bots can deal with all routine requests while live agents engage clients with more complicated and complex demands. The solution is highly scalable, with very flexible implementation, fast to deploy and easy to use. It lowers IT and Infrastructure costs, increase workforce productivity and is available at a flexible pricing model.
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